Refund policy

REFUND POLICY

Effective Date: [Insert Date]

At Movezzen, we want you to feel confident when shopping with us. Please read our refund and return policy carefully before making a purchase.

1. Returns

We accept returns within 7 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

  • be unused;

  • be in its original condition;

  • be returned in its original packaging;

  • not show signs of wear, damage, misuse, or alteration.

We reserve the right to reject any return that does not meet these conditions.

2. Exchanges

We do not offer exchanges.

If you wish to return an item, you must request a return in accordance with this policy.

3. Return Process

To request a return, please contact us at:

movezzen@gmail.com

Please include:

  • your full name,

  • your order number,

  • the reason for the return,

  • and, if applicable, photos showing the issue.

If your return is approved, we will provide return instructions.

Returns sent back without prior contact and approval may not be accepted.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and post the refund.

5. Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us at movezzen@gmail.com and we will review the case individually.

6. Non-Refundable Situations

We may refuse refunds or returns in situations including, but not limited to:

  • the return request is made after the 14-day return period;

  • the item has been used, worn, damaged, washed, or altered;

  • the item is returned without original packaging;

  • the item is not the one originally purchased;

  • insufficient evidence is provided for a damaged, defective, or incorrect item claim.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at movezzen@gmail.com.

We may request photos or other supporting information to assess the issue.

Any resolution, including replacement or refund, will be handled on a case-by-case basis.

8. Late or Missing Refunds

If you have not received your refund yet:

  • first check your bank account again;

  • then contact your credit card company or payment provider, as processing times may vary;

  • if you still need help, contact us at movezzen@gmail.com.

9. Contact

If you have any questions about returns or refunds, you can contact us at:

Movezzen
Email: movezzen@gmail.com

10. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights that may apply under the laws of your country of residence.